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Wirral goes live with Cerner Millennium with 55 Ideal support staff
10 January 2011
Wirral University Teaching Hospital NHS Foundation Trust went live with its new Cerner Millennium system in November with the support of a team of 55 support staff from healthcare IT training specialists Ideal.
The Trust required Ideal’s support to ensure there was minimal disruption to patients and to provide efficient and effective ‘hands on’ support when required. Ideal managed the go-live support service including scheduling, management and staffing support.
Ideal’s team of floorwalkers provided support across three hospital sites – Arrowe Park, Clatterbridge and Victoria Central. Various departments required assistance during go live including Outpatients, A & E, Medical Records, Medical Secretaries and Clerks Offices.
Sheila Stewart, Head of APT, Wirral Health Informatics Service said, “Ideal has played a key part in ensuring our staff using the new system had the necessary support and confidence during the first weeks following the go live of Wirral Millennium. The floorwalkers brought considerable experience and expertise in go live support which has been very much appreciated and which complimented our existing team.”
Victoria Wheeler, Floorwalker Project Manager, Ideal added, “Our policy of ensuring that both ourselves and Trust benefit from the lessons learned at previous go-lives has made this go live the smoothest to date. The staff at all the Trust sites had been well trained and, after localisation training, our floorwalkers were able to give the hand holding support necessary to increase confidence and build skills. I am delighted that with each successive go live our service refines and improves to give cost effective support to Trusts at this critical time.”
13 December 2010
Wirral University Teaching Hospital NHS Foundation Trust has expanded its use of Cerner Millennium and says it is now using the system as its primary patient administration system.
The trust, which has historically been known as an NHS IT leader, became one of the first to leave the National Programme for IT in the NHS, when it signed a direct contract with Cerner in February 2009.
After a short delay on its initial go live date, it went live with the first elements of the new system at the end of May 2010, when it switched on the A&E module and Cerner's PowerTrails clinical trails managment system.............
The latest go live required the completion of data migration projects for outpatient and inpatient waiting lists, future appointments, case note locations and alerts.
It also required 1,300 staff - including all the trust's consultants - to be trained in the new release. The trust employed additional support and floor walkers from Cerner and a third party specialist, IDEAL, to support the go live. It also recruited 80 trust staff to act as 'superusers' within their own locality.
Ideal shortlisted for 2011 Institute of IT Training Award
Ideal has been shortlisted for a prestigious IITT Award within the ‘External Development Project of the Year’ category for their project work with the University Hospitals Bristol NHS Foundation Trust - Teenage and Young Adults Cancer Services (TYA). Finalists will be announced at the IT Training Awards in London on 3 February 2011.
Read the full article
3 June 2010
Kingston floorwalkers receive accreditation
Health systems training company Ideal presented the 100 floorwalkers who supported Kingston Hospital NHS Trust during its implementation of Cerner Millennium with their CIS UCQ accreditation on Wednesday. The floorwalkers read extensive documentation, attended two full day training sessions run by Ideal and a Kingston Hospital trainer, and took a written examination to qualify. The Care Informaiton System User Competencies and Qualifications (CIS UCQ) framework is the first vocational, competency based, health informatics learning programme in the UK.
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