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NHS Richmond

Ideal successfully supported NHS Richmond by providing a team of floorwalkers for two weeks in February to assist them during the deployment of theier RiO V5.2 upgrade.

Ideal floorwalkers supported Richmond's Community Health Care Services across eight sites: Richmond Royal, Richmond Rehab, Centre House, Ham Clinic, Real House, TMH and THSCC for the first week.  Support continued at larger sites for a subsequent week and included provision for a 24 hour telephone support line for the night nurses team.

Ideal provided the Trust with a single point of contact throughout their post go live.  Ideal was responsible for early stage planning, selection of the team, coordinating the management of floorwalkers at all locations and scheduling the floorwalking plan.

All floorwalkers undertook a short localisation training programme covering local processes, Trust policies and an orientation programme.  They were overseen by a Floorwalking Manager who was based on site to reallocate staff and add support to the helpdesk.

Kay Kadel, RiO Project Manager, NHS Richmond was delighted with the service provided by Ideal.

"NHS Richmond's experience of the go live support programme by Ideal has exceeded expectations.  We were particularly pleased with the quality of floorwalkers.  All the floorwalkers provided by Ideal were highly qualified with excellent knowledge of the RiO product, together with enthusiasm and commitment to understand local procedures.

"It is without doubt that Ideal's post go live support programme has provided NHS Richmond with an assurance of providing sufficient support at the request of our end users and also value for money.

"NHS Richmond recommends Ideal's go live support programme as an essential tool for ensuring a successful go live at all RiO deployments."

Ideal provide floorwalking support for NHS Richmond to help implement RiO V5.2 upgrade

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