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Health systems, Service transformation, Workforce development, Consultancy, Training, Staffing, Go live, Business intelligence, Health systems training, Programme readiness, Health systems implementations, Transformation and change, Process optimisation, Programme and project management, Information management, Back office support, GP consortia, Health systems testing, Process redesign, Training courses

Health systems back office support

An effective IT back office team is essential for maintaining data quality and patient safety.  The back office team will ensure IT systems reflect an organisation's current requirement and that configuration changes and data entry issues and errors are addressed in an accurate and timely way.

With extensive experience in this area, Ideal provices a range of back office support solutions including:

• The delivery of specific back office projects pre and post go live
• The supply of experienced interim back office staff

• Training for Trust back office teams

Reducing the risk of error

Trust back office teams may receive some training from the system supplier prior to go live but without practical experience the risk of error is seriously increased.  This can lead to backlogs and wider data and user issues which will often undermine the credibility of the IT system and programme team.

Ideal ensures that configuration changes and errors are addressed accurately and in a timely way to ensure system integrity remains intact and to minimise backlogs.  We help reduce the risk of error to avoid any negative impact on the Trust and on patient safety.

Back office support throughout your project

Working with your in house team, our experienced consultants ensure health systems are correctly configured to Trust requirements prior to go live.

Post go live our skilled back office teams will ensure the system reflects process, user and policy requirements, maintaining data quality and end user experience.

We understand the importance of knowledge transfer and our approach is always to ensure we pass on our skills and experience to a Trust's in house team.

Ideal's back office support

Our back office management and support service embraces:

• Post go live support following a system implementation
• Identifying and rectifying errors in the system and clearing backlogs
• Carrying out audits to identify system errors and backlogs
• Knowledge transfer to the Trust's own back office team

Head office: 01483 453508   Leeds: 0113 390 6022   London: 020 7953 7258  

e: info@idealts.co.uk