Digital Partner

Ideal is your trusted partner through change

Ideal is the strategic partner of choice for digital transformation in healthcare.

We are experienced in working strategically and at scale in complex digital healthcare environments. We have worked with over 200 UK healthcare organisations, across all care settings and at local, regional and national level, and internationally through our Middle East office.

We help navigate the complex digital transformation journey – from digital strategy and maturity modelling, business case and procurement, through change and learning management, to implementation, optimisation and benefits realisation.


  • Advisory
  • Governance and assurance
  • Thought leadership
  • Mentoring and guidance
  • Best practices
  • Trusted and collaborative partner

Project Delivery

  • Proven methodologies & tools
  • Agreed deliverables
  • Accountability
  • Knowledge sharing
  • Fixed Price
  • Consistent process execution


  • Core team of 500 plus pool of 5,000 health systems professionals
  • Experienced delivery teams across a range of systems and service areas
  • High quality selection and on-boarding processes

Our principles

At Ideal, we leverage our experience and expertise to provide innovative outcome-focused solutions, using our acumen to add value, deliver successful outcomes for our clients, and help optimise digital investments.

We use evidence-based strategy and implementation to enhance care services, cutting through complexity, sharing our knowledge and supporting our partners through their digital transformation.

Global standards

Ideal is proud to be a HIMSS Digital Health Technology Partner, supporting health and care organisations to evaluate their digital maturity, assessing continuity of care, service delivery, infrastructure, data and analytics capabilities, and building the business change approach and roadmap for digital transformation.

Exceptional service

We offer expert strategic consultancy, effective project delivery and skilled specialist resources to help you navigate the complex digital transformation journey.

Our flexible and tailored approach will support you through the many challenges of delivering effective change.

Our teams will complement your own capabilities and capacity, flexing and scaling to meet your requirements and exceed your expectations.

It is our intention to work with you, not do to you.

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What Our Clients Say About Us

  • “The E-Learning Development Manager from Ideal worked closely with my Training team to develop e-learning content for Maternity. The modules delivered were concise, thorough, and easy to absorb. The structure was clear, logical and effective, and included elements of interactivity and video. There has been a lot of praise by the SMEs and staff regarding the high quality of the work produced on a very complex specialty. I found working with Ideal to be a very positive experience. I would highly recommend for any related work”

    Michael Paul IT Training Manager, Lewisham and Greenwich NHS
  • “The trainers Ideal provided have been brilliant. They not only provided the highest quality training and feedback, but were always prepared to go the extra mile when needed. Thanks for helping develop a relationship that we can rely on and when we’re looking for capacity to roll out the rest of eRecord we’ll be on the phone. Look after the trainers we’ve had – they’re a great bunch”

    Simon Holloway eRecord Training Manager, Newcastle Hospitals NHS Foundation Trust
  • “Ideal made a big difference. By using Ideal as the foundation of our floorwalking support, and augmenting this with Trust staff, we were able to ensure a constant, capable presence with our end-users 24/7. This would not have been possible without Ideal and reduced the impact on the wider Trust saving us from having to pause additional activity.”

    Adam Wisdish ICS Senior Digital Programme Manager, Nottingham University Hospitals NHS Trust
  • “Perot Systems has worked with Ideal on provision of floor walking services to support large scale Cerner implementations. The success of the implementations and the smooth execution of the go lives have rested significantly on the success of the services that Ideal Training provide. The staff themselves are extremely knowledgeable in both the product and the NHS operations they support with specialist SME’s provided as demanded”.

    Gary Birks Perot Systems Europe Ltd
  • “Ideal were a valuable partner as we engaged operational teams to translate our high-level ambitions into a meaningful vision and digital objectives. Their impartiality and customer focus meant they were able to communicate clearly with colleagues, identify common problems, and sensitively move past stress and ‘pet peeves’ to get to the heart of the difficulties our teams were experiencing in accessing the right information day to day”

    Claire Waite Care Integration Manager for Capacity and Flow Programme, Nottingham and Nottinghamshire ICS
  • “For the implementation of our EPR+ programme, the Trust needed a partner who we were confident could help us successfully deliver the system. Ideal demonstrated an approach which married up to our requirements”

    Cara Williams CDIO and SRO for the EPR+ programme, Countess of Chester NHS Foundation Trust (COCH)
  • “We were most impressed with the calibre of floor walking staff supplied by Ideal. They were highly professional in their approach and demonstrated a fully comprehensive understanding of the system”

    CRS Training Lead Barts and the London NHS Trust
  • “Ideal has an excellent reputation as a top-class training provider working exclusively in the health sector. With their experience and demonstrable track record in delivering IT training solutions to NHS organisations, Ideal was the clear choice for BT and Connecting for Health”

    Jenny Craggs Training Lead, NHS Connecting for Health
  • “The trainers supplied by Ideal did a very thorough job in preparing staff at the Royal Free, including adapting the programme to meet the needs and availability of the consultants. The trainers further enhanced the service by gathering information from the shop floor and feeding back to the training team. We were delighted with the service we received from Ideal”

    Sarah Kennard CRS Training Manager, Royal Free Hampstead NHS Trust
  • “We recognised the enormous impact a good floorwalking team has on the success of project implementation. With Ideal Training’s previous track record and experience in Cerner implementations, we felt confident in the service offered and would certainly consider working with them in the future”

    Carole Shuff Programme Manager West Somerset Family
  • “Ideal's Digital Maturity review has enabled us to refocus our Digital and Data Strategies post-Covid, appreciating which shared and individual activities could support our ambitions for digital healthcare in our area. We are now taking the recommendations forward via a series of workshops across ICS partners to reprioritise and plan our next phase of activities”

    Stuart Lea CDIO and Marc Talbot Programme Manager, Stoke and Staffordshire ICS
  • “Ideal demonstrated great agility in supplying experienced support for the Trust’s EPR requirements and mapping exercises. They showed great flexibility in meeting the Trust’s needs, clearly articulating the approach and costs associated. This coupled with advice and experience enabled the ‘As Is’ and ‘To Be’ processes mapping to complete to time and quality”

    Peter Bradbury EPR Programme Manager, Frimley Health NHS Foundation Trust

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