Strategic Implementation Partners: Ensuring EPR Programme Success
Using a strategic implementation partner for an Electronic Patient Record (EPR) programme can offer several benefits for your healthcare organisation. EPR implementation is a complex and critical endeavour, and having an experienced Implementation partner can help ensure its success.
Here are some of the key benefits of an implementation partner.
Experience – Specialist teams bring skills, experience and lessons learnt from multiple successful health system implementations across the NHS. This expertise enables the implemention partner to provide you with the best possible support, avoiding pitfalls which less experienced teams may not identify.
Collaboration – Seamless integration with your existing teams, both internal and vendor, will bridge potential skills gaps and ensure resource alignment.
Knowledge Transfer – Teams work together ensuring that knowledge transfer takes place during the programme. Business as Usual (BAU) teams are upskilled and equipped for success when the programme transitions into a post live state.
Scalability – Teams can be scaled up and down in line with the plan, ensuring that activities are completed at the right time, in the right way.
What sets an implementation partner apart from the traditional contractor model?
Below we look at the major differences between buying in multiple contractors on a time and materials basis versus using a managed service contract with an experienced implementation partner.
Deliverables Based Contracts – Managed service contracts prioritise the achievement of specific results rather than focusing solely on the individuals providing the services. This approach ensures that the primary goal is the successful outcome of the project, fostering a results-oriented mindset.
Contractual Clarity – Establishing work packages, objectives and expectations in the contract reduces the need for constant oversight and clarification. Both parties have a shared understanding of what needs to be achieved, which streamlines the management process and promotes efficient programme execution.
Risk Transfer/Sharing – In deliverables-based contracts, payments are linked to the successful delivery of programme milestones. This means that payments are contingent upon the achievement of specific results, shifting the risk away from the client. In contrast, traditional contractor models may invoice for extra hours or overtime without ensuring that the intended deliverables are met, making cost prediction and control more challenging in those cases.
Milestone Dedication – By establishing clear deliverables and milestone dates upfront in the Statement of Work, teams are committed to adhering to these milestones. This approach differs from the traditional contractor model, where project delays can lead to a phenomenon known as Parkinson’s Law, where work expands to fill available time. Having dedicated milestones helps maintain programme focus and prevents unnecessary scope expansion.
What’s essential for a successful strategic implementation partner and trust relationship?
Regular and Proactive Evaluation – Consistent, periodic and proactive reviews and assessments are essential to ensure that the programme remains on track and can be adjusted if necessary. This practice helps maintain alignment with programme goals.
Mutual Trust and Open Communication – Establishing mutual trust and open communication are critical. Both parties should have confidence in each other’s abilities and intentions, which in turn leads to a more collaborative and efficient working relationship.
Mature and Embedded Risk Management and Change Control Processes – Having mature and well-integrated risk management and change control processes is vital. These processes allow for proactive risk planning and mitigation, as well as the assessment of contract changes with a clear understanding of their impacts, leading to formally agreed-upon adjustments when necessary.
Flexibility and Adaptability: True partnerships are flexible and adaptable. They are willing to adjust strategies and plans as circumstances change and are responsive to unexpected challenges that may arise during the programme rollout.
With over two decades of specialisation in healthcare IT implementations, Ideal Health has established itself as a trusted consultancy. Our extensive experience positions us as a valuable choice for your EPR programme implementation partner. We welcome the chance to collaborate with you, leveraging our expertise to ensure the success of your EPR programme.