Southport & Ormskirk Hospitals NHS Trust

Case Studies

Southport & Ormskirk Hospitals NHS Trust

Customer Challenge:

The Trust’s business processes were largely paper based with some departmental IT systems in use. The hospital’s patient case notes were also paper based. There was an urgent need to replace the PAS system and for the Trust to review its strategy with regards to electronic patient records.

Customer Objective:

Identify the strategic business drivers for the introduction of an electronic patient record.

Ideal Approach:

The Ideal team of Consultants conducted structured interviews with key stakeholders in clinical, administrative, executive and operational roles. The information gathered was consolidated into a feedback presentation and a detailed report on findings. These findings formed the basis of the EPR Specification documentation.

Final Outcomes:

A full specification for the EPR was produced within two months. This provided a specification that the key stakeholders supported fully for use in the procurement. Independent management of the procurement process ensured a professional approach, backed by clear documentation with well-reasoned recommendations. This resulted in timely decision making at executive level.

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