The Robert Jones & Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

The Robert Jones & Agnes Hunt
Orthopaedic Hospital NHS
Foundation Trust

Customer Challenge:

Replace the trust’s legacy and non-interoperable IT estate with an integrated EPR and electronic clinical and information pathways. A key challenge is to ensure that the programme is clinically rather than technically driven, in order to support the development of enhanced clinical and operational pathways.

Customer Objective:

To develop and deliver a clinical and operational engagement strategy to support the trusts EPR programme and to produce a detailed EPR specification that meets the needs of a specialist orthopaedic trust.”

Ideal Approach:

Ideal delivered a structured stakeholder engagement programme through a multi-channel approach, including 1-1 interviews with key stakeholders, drop-in and workshop sessions in clinical settings, system use observation, a requirements and sentiment survey and internal communications in order to:

  • Identify sentiment towards and usage patterns of current technology, mapped onto existing clinical pathways
  • Identify information requirements for optimised clinical and operational pathways
  • Gather detailed EPR requirements and classify according to ‘must-haves’ and ‘nice-to-haves’ according to impact and strategy
  • Produce a detailed stakeholder engagement strategy, EPR requirements specification to be used in procurement and a stakeholder map to show engagement and support levels, priorities and challenges for segmented trust audiences.

Final Outcomes:

During the two-month project, the clinical and operational engagement programme and governance structure were established and a detailed EPR requirements specification defined. Ideal has now been asked to continue supporting the trust during the pre-procurement process, with a focus on continued clinical engagement and programme governance.

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