The Robert Jones & Agnes Hunt
Orthopaedic Hospital NHS
“To develop and deliver a clinical and operational engagement strategy to support the trust’s EPR programme and to produce a detailed EPR specification that meets the needs of a specialist orthopaedic trust.”
Ideal delivered a structured stakeholder engagement programme through a multi-channel approach, including 1-1 interviews with key stakeholders, drop-in and workshop sessions in clinical settings, system use observation, a requirements and sentiment survey and internal communications in order to:
- Identify sentiment towards and usage patterns of current technology, mapped onto existing clinical pathways
- Identify information requirements for optimised clinical and operational pathways
- Gather detailed EPR requirements and classify according to ‘must-haves’ and ‘nice-to-haves’ according to impact and strategy
- Produce a detailed stakeholder engagement strategy, EPR requirements specification to be used in procurement and a stakeholder map to show engagement and support levels, priorities and challenges for segmented trust audiences.
During the two-month project, the clinical and operational engagement programme and governance structure were established and a detailed EPR requirements specification defined. Ideal has now been asked to continue supporting the trust during the pre-procurement process, with a focus on continued clinical engagement and programme governance.