Ensure safety and success through process and solution optimisation

Your success is our priority. Through our 5 optimisation services, we can help you identify areas where improvements are necessary and ensure you have everything in place for ongoing safe clinical use of your new system.


We work with your executive team to constitute an effective Change Control Governance board and key change committees for your organisation and then transition responsibility across to the organisation.


Do you know your alert override rate? The prevailing logic at implementation is to turn on most of the alerts. This results in high “alert load” and has a considerable deleterious effect on user experience. Supported by a sound change control governance framework, Ideal brings a specialist team to work alongside you.


Are your physicians ordering items in your EPR efficiently? Do you have a plan for onboarding new starters quickly? The BAU training team is key to maximising benefits, user experience and adoption. We use the inherent functionality in your system and show you how to focus your BAU training to the right target market.


If the system goes down, would everyone know what to do? It is key that appropriate governance be in place in the event of any downtime. It may not be possible for all of this to be agreed in time for an EPR go-live however this should be one of the first priorities thereafter to ensure clinical safety.


Using experience gained through over 15 years of successfully managing and solving data quality challenges with NHS Trusts, Ideal Health has developed a portfolio of solutions that help resolve inaccurate and poor data quality issues.

Investing time and resources in post-Go-Live process and solution optimisation is essential for realising benefits following an EPR or clinical system implementation.

Deploying any health system is difficult and time consuming for all involved. Throughout the implementation there is a focus on the immediate job at hand, which is taking the system live. Often, little attention is given to the process of managing the solution after Go-Live through to Business as Usual (BAU).

Ideal can support you to optimise BAU and to deliver benefits. Our long-standing experience in implementing and optimising EPRs and other health systems allows us to bring you best-practice tools and procedures, so you don’t have to re-invent the wheel.

Ideal Middle East Ideal Academy HIMSS Digital Health Technology Partner Partner & Vendor Support

What Our Clients Say About Us

  • “We were most impressed with the calibre of floor walking staff supplied by Ideal. They were highly professional in their approach and demonstrated a fully comprehensive understanding of the system”

    CRS Training Lead Barts and the London NHS Trust
  • “Perot Systems has worked with Ideal on provision of floor walking services to support large scale Cerner implementations. The success of the implementations and the smooth execution of the go lives have rested significantly on the success of the services that Ideal Training provide. The staff themselves are extremely knowledgeable in both the product and the NHS operations they support with specialist SME’s provided as demanded”.

    Gary Birks Perot Systems Europe Ltd
  • “Ideal demonstrated great agility in supplying experienced support for the Trust’s EPR requirements and mapping exercises. They showed great flexibility in meeting the Trust’s needs, clearly articulating the approach and costs associated. This coupled with advice and experience enabled the ‘As Is’ and ‘To Be’ processes mapping to complete to time and quality”

    Peter Bradbury EPR Programme Manager, Frimley Health NHS Foundation Trust
  • “We recognised the enormous impact a good floorwalking team has on the success of project implementation. With Ideal Training’s previous track record and experience in Cerner implementations, we felt confident in the service offered and would certainly consider working with them in the future”

    Carole Shuff Programme Manager West Somerset Family
  • “The trainers Ideal provided have been brilliant. They not only provided the highest quality training and feedback, but were always prepared to go the extra mile when needed. Thanks for helping develop a relationship that we can rely on and when we’re looking for capacity to roll out the rest of eRecord we’ll be on the phone. Look after the trainers we’ve had – they’re a great bunch”

    Simon Holloway eRecord Training Manager, Newcastle Hospitals NHS Foundation Trust
  • “The trainers supplied by Ideal did a very thorough job in preparing staff at the Royal Free, including adapting the programme to meet the needs and availability of the consultants. The trainers further enhanced the service by gathering information from the shop floor and feeding back to the training team. We were delighted with the service we received from Ideal”

    Sarah Kennard CRS Training Manager, Royal Free Hampstead NHS Trust
  • “Ideal has an excellent reputation as a top-class training provider working exclusively in the health sector. With their experience and demonstrable track record in delivering IT training solutions to NHS organisations, Ideal was the clear choice for BT and Connecting for Health”

    Jenny Craggs Training Lead, NHS Connecting for Health
  • “Ideal made a big difference. By using Ideal as the foundation of our floorwalking support, and augmenting this with Trust staff, we were able to ensure a constant, capable presence with our end-users 24/7. This would not have been possible without Ideal and reduced the impact on the wider Trust saving us from having to pause additional activity.”

    Adam Wisdish ICS Senior Digital Programme Manager, Nottingham University Hospitals NHS Trust
  • “The E-Learning Development Manager from Ideal worked closely with my Training team to develop e-learning content for Maternity. The modules delivered were concise, thorough, and easy to absorb. The structure was clear, logical and effective, and included elements of interactivity and video. There has been a lot of praise by the SMEs and staff regarding the high quality of the work produced on a very complex specialty. I found working with Ideal to be a very positive experience. I would highly recommend for any related work”

    Michael Paul IT Training Manager, Lewisham and Greenwich NHS
  • “For the implementation of our EPR+ programme, the Trust needed a partner who we were confident could help us successfully deliver the system. Ideal demonstrated an approach which married up to our requirements”

    Cara Williams CDIO and SRO for the EPR+ programme, Countess of Chester NHS Foundation Trust (COCH)
  • “Ideal's Digital Maturity review has enabled us to refocus our Digital and Data Strategies post-Covid, appreciating which shared and individual activities could support our ambitions for digital healthcare in our area. We are now taking the recommendations forward via a series of workshops across ICS partners to reprioritise and plan our next phase of activities”

    Stuart Lea CDIO and Marc Talbot Programme Manager, Stoke and Staffordshire ICS
  • “Ideal were a valuable partner as we engaged operational teams to translate our high-level ambitions into a meaningful vision and digital objectives. Their impartiality and customer focus meant they were able to communicate clearly with colleagues, identify common problems, and sensitively move past stress and ‘pet peeves’ to get to the heart of the difficulties our teams were experiencing in accessing the right information day to day”

    Claire Waite Care Integration Manager for Capacity and Flow Programme, Nottingham and Nottinghamshire ICS

Talk to us about your next project…



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