Successful implementation maintains safe patient care whilst achieving benefits

As leading experts in digital transformation, our highly-skilled and experienced implementation teams cover every aspect of digital health implementation through our 8 key services below, as well as Change, Training and Go Live:

Programme Management

Delays to a digital programme can cost healthcare organisations millions of pounds. We ensure timely and effective delivery of your complex digital programmes, whilst aligning with your organisational strategy, giving you control and focus on benefits realisation and ROI.

Project Management

From strategic projects to full EPR implementations, our team works with you to establish the best methodology for your project. We provide support and a safe pair of hands during the project lifecycle and ensure all key deliverables are correctly managed, securing a successful outcome for your project.

Programme Governance/PMO

Correct governance and control can identify problems early, minimising the cost and reputational impacts of delays to the programme or project. Our consultants are experienced in new PMO set up and in improvement of existing governance procedures.

Technical Readiness Assessment

We assess the Trust’s As-Is and To-Be integration, reporting and end-user infrastructure environments. This significantly improves the precision of the business case for a system acquisition and provides clarity and accuracy for the resulting implementation plan, reducing both your financial and resource costs.


Our consultants minimise the impact of your new or upgraded EPR, workflow change or new departmental system on your Trust’s integration design and infrastructure. Systems are integrated smoothly to reduce risk and maintain patient safety.


Testing supports your journey to a stable and usable EPR or health system. Our industry-leading test teams provide accurate classification and characterisation of test issues and effective management to resolution, ensuring your digital investment delivers as contracted.

Reporting and Business Intelligence

Understanding how change will impact an organisation’s reporting and analytics environment is an essential element of technical readiness. Our consultants understand the importance of reporting and develop a full analysis of the To-Be reporting environment to increase capability and efficiency.

End User Infrastructure

Our end-user infrastructure assessment alerts Trusts of potential issues that could prevent a successful go live. It supports business case development and provides a close relationship between implementation planning and activation support, to ensure a smooth go live.

Agile and responsive, our complete capability approach – people, process and platforms – is focussed on timely delivery and successful outcomes, achieved by ensuring the right activity at the right time, in the right way.


Partnership, proactivity, transparency, ethics


Expert programme and project management, PMO


Lessons learnt, dependencies, risks, benefits

Best Practice

Control, assurance, readiness, timeliness


Design, planning, management, integration


Awareness, motivation, engagement, ownership

Knowledge Sharing

Competence, confidence, adoption, sustainability


Skilled, complementary, scalable, multi-disciplinary

Ideal has partnered with over 150 healthcare organisations on successful implementation programmes, supporting safe patient care whilst achieving benefits from digital investment. Our expert teams bring skills, experience and lessons learnt from numerous successful health system implementations across the NHS, including over 40 EPR deployments, enabling us to provide you with the best possible support. We complement and enhance the capabilities of your own teams to help navigate complex digital implementations and realise positive benefits.

For example, Ideal recently completed a 2-year contract as Strategic Implementation Partner for a large Acute Trust on their Cerner Millenium programme.

We provided a managed implementation service across multiple workstreams, complementing and integrating with Trust teams. We resourced a cohesive multi-disciplinary team of more than 20 skilled, Cerner-experienced consultants covering programme leadership, data migration, interface development, change and benefits management, cutover planning, testing and training; with additional testers, trainers and floorwalkers over Go-Live and Early Live. We utilised our tried-and-tested remote delivery platforms and procedures during the Covid-19 pandemic restrictions to minimise disruption, enable engagement and support effective implementation.

Ideal Middle East Ideal Academy HIMSS Digital Health Technology Partner Partner & Vendor Support

What Our Clients Say About Us

  • “Ideal were a valuable partner as we engaged operational teams to translate our high-level ambitions into a meaningful vision and digital objectives. Their impartiality and customer focus meant they were able to communicate clearly with colleagues, identify common problems, and sensitively move past stress and ‘pet peeves’ to get to the heart of the difficulties our teams were experiencing in accessing the right information day to day”

    Claire Waite Care Integration Manager for Capacity and Flow Programme, Nottingham and Nottinghamshire ICS
  • “We were most impressed with the calibre of floor walking staff supplied by Ideal. They were highly professional in their approach and demonstrated a fully comprehensive understanding of the system”

    CRS Training Lead Barts and the London NHS Trust
  • “For the implementation of our EPR+ programme, the Trust needed a partner who we were confident could help us successfully deliver the system. Ideal demonstrated an approach which married up to our requirements”

    Cara Williams CDIO and SRO for the EPR+ programme, Countess of Chester NHS Foundation Trust (COCH)
  • “Ideal has an excellent reputation as a top-class training provider working exclusively in the health sector. With their experience and demonstrable track record in delivering IT training solutions to NHS organisations, Ideal was the clear choice for BT and Connecting for Health”

    Jenny Craggs Training Lead, NHS Connecting for Health
  • “The trainers supplied by Ideal did a very thorough job in preparing staff at the Royal Free, including adapting the programme to meet the needs and availability of the consultants. The trainers further enhanced the service by gathering information from the shop floor and feeding back to the training team. We were delighted with the service we received from Ideal”

    Sarah Kennard CRS Training Manager, Royal Free Hampstead NHS Trust
  • “Ideal demonstrated great agility in supplying experienced support for the Trust’s EPR requirements and mapping exercises. They showed great flexibility in meeting the Trust’s needs, clearly articulating the approach and costs associated. This coupled with advice and experience enabled the ‘As Is’ and ‘To Be’ processes mapping to complete to time and quality”

    Peter Bradbury EPR Programme Manager, Frimley Health NHS Foundation Trust
  • “The E-Learning Development Manager from Ideal worked closely with my Training team to develop e-learning content for Maternity. The modules delivered were concise, thorough, and easy to absorb. The structure was clear, logical and effective, and included elements of interactivity and video. There has been a lot of praise by the SMEs and staff regarding the high quality of the work produced on a very complex specialty. I found working with Ideal to be a very positive experience. I would highly recommend for any related work”

    Michael Paul IT Training Manager, Lewisham and Greenwich NHS
  • “Perot Systems has worked with Ideal on provision of floor walking services to support large scale Cerner implementations. The success of the implementations and the smooth execution of the go lives have rested significantly on the success of the services that Ideal Training provide. The staff themselves are extremely knowledgeable in both the product and the NHS operations they support with specialist SME’s provided as demanded”.

    Gary Birks Perot Systems Europe Ltd
  • “Ideal's Digital Maturity review has enabled us to refocus our Digital and Data Strategies post-Covid, appreciating which shared and individual activities could support our ambitions for digital healthcare in our area. We are now taking the recommendations forward via a series of workshops across ICS partners to reprioritise and plan our next phase of activities”

    Stuart Lea CDIO and Marc Talbot Programme Manager, Stoke and Staffordshire ICS
  • “We recognised the enormous impact a good floorwalking team has on the success of project implementation. With Ideal Training’s previous track record and experience in Cerner implementations, we felt confident in the service offered and would certainly consider working with them in the future”

    Carole Shuff Programme Manager West Somerset Family
  • “Ideal made a big difference. By using Ideal as the foundation of our floorwalking support, and augmenting this with Trust staff, we were able to ensure a constant, capable presence with our end-users 24/7. This would not have been possible without Ideal and reduced the impact on the wider Trust saving us from having to pause additional activity.”

    Adam Wisdish ICS Senior Digital Programme Manager, Nottingham University Hospitals NHS Trust
  • “The trainers Ideal provided have been brilliant. They not only provided the highest quality training and feedback, but were always prepared to go the extra mile when needed. Thanks for helping develop a relationship that we can rely on and when we’re looking for capacity to roll out the rest of eRecord we’ll be on the phone. Look after the trainers we’ve had – they’re a great bunch”

    Simon Holloway eRecord Training Manager, Newcastle Hospitals NHS Foundation Trust

Talk to us about your next project…



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