The most experienced provider in the UK of Go-Live and Early-Live services
Live support solutions to our NHS clients. Our teams integrate with yours, complementing capacity and capability, rapidly upscaling or downscaling as needed, and delivering the right message in the right place at the right time.
Ideal Health has the most extensive experience in the UK of providing managed Go-Live and Early-Live support solutions to our NHS clients. Our teams integrate with yours, complementing capacity and capability, rapidly upscaling or downscaling as needed, and delivering the right message in the right place at the right time.
Early Live is the critical point when systems are cut over from old legacy systems to the new EPR and used operationally for the first time. It is the culmination of months, sometimes years, of work by the Programme Team. Having access to Ideal’s pool of highly-skilled, continually-assessed, at-the-elbow support staff can ensure that end users feel adequately supported at this critical time.
Ideal’s Early Live Support specialists are given hands on training at both The Ideal Academy, the industry’s first of its type, and locally on site. Our clients can be assured that not only will they have comprehensive training, but they will also be thoroughly familiar with the Trust’s local processes, ensuring that end users are only shown processes relevant to their roles and that are reflective of the Trust’s workflows.
This attention to detail results in a much better end user experience and helps to drive early adoption and good practice across the business. Messaging to end users is consistent with Trust policy and any issues affecting end users during this critical period can be captured, fed back to the Programme Team and rapidly mitigated.
Ideal has an established methodology for scoping, planning, managing, and resourcing Early Live Support that enables us to tailor our service to meet your needs, minimise risk, reduce costs and ensure effective stakeholder engagement.
We provide fully-vetted, qualified, expertly-trained, and managed teams, scaled appropriately to the specific requirements of your system functionality, physical sites, training and Helpdesk provision, Champion and Superuser numbers, and strategic goals.
What Our Clients Say About Us
“Ideal made a big difference. By using Ideal as the foundation of our floorwalking support, and augmenting this with Trust staff, we were able to ensure a constant, capable presence with our end-users 24/7. This would not have been possible without Ideal and reduced the impact on the wider Trust saving us from having to pause additional activity.”
“For the implementation of our EPR+ programme, the Trust needed a partner who we were confident could help us successfully deliver the system. Ideal demonstrated an approach which married up to our requirements”
“We were most impressed with the calibre of floor walking staff supplied by Ideal. They were highly professional in their approach and demonstrated a fully comprehensive understanding of the system”
“Perot Systems has worked with Ideal on provision of floor walking services to support large scale Cerner implementations. The success of the implementations and the smooth execution of the go lives have rested significantly on the success of the services that Ideal Training provide. The staff themselves are extremely knowledgeable in both the product and the NHS operations they support with specialist SME’s provided as demanded”.
“The trainers Ideal provided have been brilliant. They not only provided the highest quality training and feedback, but were always prepared to go the extra mile when needed. Thanks for helping develop a relationship that we can rely on and when we’re looking for capacity to roll out the rest of eRecord we’ll be on the phone. Look after the trainers we’ve had – they’re a great bunch”
“Ideal's Digital Maturity review has enabled us to refocus our Digital and Data Strategies post-Covid, appreciating which shared and individual activities could support our ambitions for digital healthcare in our area. We are now taking the recommendations forward via a series of workshops across ICS partners to reprioritise and plan our next phase of activities”
“Ideal demonstrated great agility in supplying experienced support for the Trust’s EPR requirements and mapping exercises. They showed great flexibility in meeting the Trust’s needs, clearly articulating the approach and costs associated. This coupled with advice and experience enabled the ‘As Is’ and ‘To Be’ processes mapping to complete to time and quality”
“The trainers supplied by Ideal did a very thorough job in preparing staff at the Royal Free, including adapting the programme to meet the needs and availability of the consultants. The trainers further enhanced the service by gathering information from the shop floor and feeding back to the training team. We were delighted with the service we received from Ideal”
“We recognised the enormous impact a good floorwalking team has on the success of project implementation. With Ideal Training’s previous track record and experience in Cerner implementations, we felt confident in the service offered and would certainly consider working with them in the future”
“The E-Learning Development Manager from Ideal worked closely with my Training team to develop e-learning content for Maternity. The modules delivered were concise, thorough, and easy to absorb. The structure was clear, logical and effective, and included elements of interactivity and video. There has been a lot of praise by the SMEs and staff regarding the high quality of the work produced on a very complex specialty. I found working with Ideal to be a very positive experience. I would highly recommend for any related work”
“Ideal has an excellent reputation as a top-class training provider working exclusively in the health sector. With their experience and demonstrable track record in delivering IT training solutions to NHS organisations, Ideal was the clear choice for BT and Connecting for Health”
“Ideal were a valuable partner as we engaged operational teams to translate our high-level ambitions into a meaningful vision and digital objectives. Their impartiality and customer focus meant they were able to communicate clearly with colleagues, identify common problems, and sensitively move past stress and ‘pet peeves’ to get to the heart of the difficulties our teams were experiencing in accessing the right information day to day”