Ideal Health supported Moorfields Eye Hospital in developing an Outline Business Case for EPR Procurement.
Guy’s and St Thomas’ NHS FT and King’s College Hospital NHS FT
The Apollo Epic Programme was launched to transform operational procedures for 48,000 staff across Guy’s and St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust. It replaces historic IT systems and paper records to allow everyone involved in a patient’s care to have access to all their records, whether in hospital, in a community clinic, or at home. Go-live for the Epic Apollo solution went live on 5th October 2023.
With a project of such magnitude, a highly experienced training partner was imperative to provide the right skill sets at the right time for each stage of the Programme’s implementation and go-live. Ideal Health was selected as training partner for the Programme due to our in-depth training expertise in digital transformation.
Approach and Solution
Ideal Health overcame the initial challenges of the Apollo Programme by assembling a team of trainers to support the development of materials and deliver classroom-based training. Using the Ideal Academy™, a platform specifically designed to address the shortage of trainers in the market, Ideal Health interviewed and assessed over 200 applicants who potentially had the right aptitude and personal skills.
After this rigorous vetting and selection process, 137 candidates were selected to commence the Ideal Academy™ training programme. The programme provided training in NHS processes, how an EPR supports patient care using our unique Blueprint™ sandpit EPR system, training delivery skills, and classroom management techniques. Over 8 weeks, the candidates were further shortlisted to over 150 proficient trainers required by the Programme.
To support the onboarding, team management and Epic Credentialling process, Ideal Health provided on-site management for the Apollo Programme Training Leadership Team to ensure they had the support they needed for such a large-scale project. Once the team passed their Credentialling and Panelling assessments, they became Apollo Credentialled Trainers and were well prepared to support the ongoing activities across the training workstream.
Outcome and Benefits
Due to the large numbers of end-users that required training, it was decided that eLearning would become a vital part of the learning journey. Over the course of 12 weeks, over 800 role-specific modules were created, reviewed, approved, and uploaded to the Learning Management System. This legacy of content will provide refresher training opportunities and new starter training, assisting them to familiarise and certify in the use of Epic Apollo.
On a Programme of this size, it is inevitable that needs will change. Ideal Health was able to flex the team as required by the Programme, keeping costs down and culminating in 99 Credentialled Trainers delivering classroom-based training from August 2023 to go-live on 5 October 2023, across multiple sites in and around London.
Ideal Health is very proud to have been able to support the committed and passionate Programme Team, to provide solutions to meet the unique challenges, and to ensure that staff across both Trusts are confident and committed to using the Epic solution at go-live and beyond.